14. CERT Redemption Area Team¶

14.1. Description¶

The CERT Redemption Team is responsible for overseeing the receipt and distribution of items from the public.

Reports to the Logistics Lead.
Ensure donated material is organized into assigned locations.
Meet with the public in need of supplies for their families.
Contact Operations Lead to advise the Town of Los Altos Hills Logistics Lead that supplies are available for distribution.

Outside the secured, taped off area of the ARK, since non-CERT folks will be dropping off and picking up material

This material is stored in the Redemption Area Team zip lock bag:

Check out a radio from the Communications team.
Make sure parking area for Redemption is clear of vehicles.
If vehicles are blocking area, ask if any of them are CERT members working in the ARK area and ask them to move their cars to another designated area.
If vehicles cannot be moved, use your judgment on how and where to set up Redemption area.
Designate parking spaces for signage for supplies coming in, make signs-
- Possible signage: Baby Items, Clothing, Food, Water, etc.
Attach signage to wooden stakes, place into ground in designated parking spaces.
As supplies come in, have citizens or volunteers place the material in the designated spots.
Keep a log of people that donate items (see Form A).
Keep a log of material distributed to citizens (see Form B).

Keep driveway open for drop off/pick up of material using cones, yellow tape and/or barricades.
Keep dropped off material organized.
Advise Logistics Lead if you need assistance.
Advise Logistics Lead that you have donated items in case the Town of Los Altos Hills needs them.
If you need a break, contact Logistics Lead for relief.
Volunteers that report to you will also need to be rotated in and out; develop a plan for this to happen.
Refer all inquiries about the incident to the Town EOC PIO.
When there is a shift change, turn all Redemption Team materials over to your replacement AND provide them with any information they will need to successfully perform their duties.
During demobilization, ensure all copies of forms (items received and items distributed) are turned over to the Demobilization team so the documents can be filed in the ARK for documentation purposes and future use by Finance.
Replace your vest and supply items in the CERT Redemption Team zip lock bag, place the bag and return the bag to the Demobilization Team. REPLENISH ALL ITEMS (SUPPLIES, FORMS, ETC.) FROM THE ARK SUPPLIES TO ENSURE THE REDEMPTION TEAM ZIP LOCK BAG CAN IMMEDIATELY BE USED FOR ANOTHER INCIDENT, IF NECESSARY.